Overnight Work from Home Jobs | Call Center Online Banking Rep

Responds to customer requests for technical assistance on eTimeBanker, account information, related products and services in a real time environment.

Essential Job Functions

• Provides basic technical assistance to customers concerning eTimeBanker, which includes navigation, enrollment, and password reset assistance, as well as basic browser troubleshooting.
• Identifies and matches customer needs for bank products and services, gathers information, process transactions accurately and refers customers when appropriate.
• Effectively uses all applicable systems, technology and software to assist internal and external customers in a timely and proficient manner.
• Remains customer-focused while accurately answering incoming inquiries from internal and external customers. Process requests and transactions in accordance with bank policies and procedures of the Telephone Banking Contact Center.
• Provides information on bank products as requested by the customer. This may include recommending alternative banking products and/or making referrals to other departments to better meet the customer’s banking needs.
• Completes general investigation and Regulation E dispute documentation as required.

Required Experience

• Requires limited job knowledge of systems and procedures.
• Follows basic work routines and standards.
• Typically does not require prior experience.