Overnight Work from Home Jobs | Call Center Online Banking Rep

Job Responsibilities : Contact Center Online Banking Rep Overnights -Email (Work From Home)

Salary : $15.50 an hour

Company : Bank of the West

Location : Remote US

Job Description Summary

Responds to customer requests for technical assistance on eTimeBanker, account information, related products and services in a real time environment.

Essential Job Functions

  • Provides basic technical assistance to customers concerning eTimeBanker, which includes navigation, enrollment, and password reset assistance, as well as basic browser troubleshooting.
  • Identifies and matches customer needs for bank products and services, gathers information, process transactions accurately and refers customers when appropriate.
  • Effectively uses all applicable systems, technology and software to assist internal and external customers in a timely and proficient manner.
  • Remains customer-focused while accurately answering incoming inquiries from internal and external customers. Process requests and transactions in accordance with bank policies and procedures of the Telephone Banking Contact Center.
  • Provides information on bank products as requested by the customer. This may include recommending alternative banking products and/or making referrals to other departments to better meet the customer’s banking needs.
  • Completes general investigation and Regulation E dispute documentation as required.

Required Experience

  • Requires limited job knowledge of systems and procedures.
  • Follows basic work routines and standards.
  • Typically does not require prior experience.

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