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Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.What will you be doing?

Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology

Document and manage your cases for each Support interaction you have

Recognize, document, and alert leadership of trends in contacts and ongoing issues

Identify and communicate support process and product improvements

Delight each of your contacts with positive and encouraging interactions

Requirements

Excellent interpersonal communication skills

Positive attitude and drive to always be improving

Expert reading and writing skills

Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems

2+ years experience in a customer service role; experience in a technical support role is a plus

Strong problem solving skills and ability to be resourceful

Flexible schedule (we provide 24/7 customer support)