Overnight Customer Service Jobs 2021 Apply Now

Job Responsibilities : Overnight Customer Support Associate

Salary : $13 per hour

Company : Wheel

Location : Remote US

About Wheel:
Wheel is powering virtual care.. By enabling more companies and clinicians to participate in virtual care, Wheel is helping to connect patients to the best care for their health needs.
We’re a hybrid-remote company with a hub in Austin, Texas, and we are proud to have been recently named one of Built In Austin’s Best Places to Work and Best Small Company to Work For. Wheel is backed by top investors; Lightspeed Venture Partners, CRV, Tusk Ventures, and Silverton Partners. We’re looking for new Wheelies who share a passion for making a positive difference in healthcare and feel connected to our core values.
Position Summary
As an Overnight Customer Support Associate, you will be on the front lines of interaction for all of our internal and external stakeholders including clients, pharmacies, patients, and clinicians. You will be responding to all inquiries and fielding technical issues with robust knowledge of our internal processes. You will work closely with clinicians and the clinical operations team to ensure consults are getting handled in a timely manner.
  • You will be covering 3am CDT to 12pm CDT Wednesdays-Sundays
  • Triage queries to the appropriate internal team members for review and resolution
  • Effectively escalate urgent support requests
  • Utilize ZenDesk to review, respond, and triage
  • Collaborate with Customer Support Team on projects and initiatives as needed
  • 1+ years of customer support or related experience
  • Excellent communicator via phone and email with a customer-centric mindset
  • Capable of using discretion to assess, triage, and escalate customer requests as appropriate and in accordance with SLAs
  • Available to work evenings and weekends
  • Previous experience with ZenDesk a plus

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