Bank of America Remote Jobs Online | Operations Analyst | Latest Bank Job Vacancy 2021

Job Responsibilites : Operations Analyst

Company : Bank of America

Location : Charlotte, NC 28202

Job Description:

Job Description

Follows established written procedures and guidelines, provides standard reporting and analytical support. Uses established techniques, analyzes and resolves a wide variety of moderately complex operations problems and initiatives including transactions that require special handling and/or exception handling. Employees in this role typically have a college degree (Associates or higher) or comparable work experience.
Responsibilities include day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 3 years of experience. This is a customer service phone role.

Required Skills

  • Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
  • Excellent communications skills both verbal and written
  • Ability to work under pressure in a team environment
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
  • Previous experience within a client service team with particular focus on Foreign Exchange
  • Basic Excel knowledge
  • Detail orientation
  • Ability to manage multiple priorities and multi task
  • Excellent time management and prioritization skills
  • Ability to meet tight deadlines
  • Ability and willingness to continuously learn on the job
  • Ability to problem-solve and take ownership of process improvements
  • Ability to work in a team environment
  • Excellent verbal and written communication skills with ability to communicate with various stakeholders

Desired Skills

  • Expert Excel knowledge
  • Business, Finance, Accounting, Economics, or similar major preferred and basic understanding of and/or experience in Financial service industry.
    Wire experience

  • Initially
    you may be required to work from home and/or remotely in this role:

    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:



1st shift (United States of America)

Hours Per Week:


Weekly Schedule:

Referral Bonus Amount:


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