Job Responsibilities : Customer Service Technical Support Analyst
Salary : $17 per hour
Company : Pearson
Location : Remote US
Current hours of operation 8AM-8PM EST (Eastern Standard Time), 7 days a week.
Shift Requirement: Monday – Friday 11am – 8pm EST (Eastern Standard Time). Weekends are covered on a rotating schedule.
- 2-5 years of experience in efficiently resolving customer interactions
- Demonstrated excellent written and verbal communication skills.
- Ability to think creatively, adapt to circumstances, learn from co-workers, and share information and experiences.
- Demonstrated excellent analytical skills, in conjunction with a structured, systematic approach to problem solving and ability to present results to all levels.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2-5 years’ experience working with Pearson Higher Education admin tools preferred.
- 2-5 years’ experience working with Pearson Higher Education Product and Operations teams together with a strong understanding of the escalation process preferred.