Online Customer Service Representative | United States Jobs

Job Responsibilities : Trainer – Call Center – Work From Home

Salary : $40,000 – $45,000 a year

Company : S&P Data LLC

Location : Remote US

Contact Centre Trainer

Salary – 40-45k + Benefits


S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.


As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you’ll ensure ongoing improvement to the training curriculum.


  • Facilitate product, application, process and sales skills training to new and existing employees
  • Assist in assessment of employee skills to identify training requirements
  • Identify, document and communicate all performance related outcomes
  • Provide ongoing needs assessment of training content and materials
  • Identify the learning requirements of specific programs
  • Work with team to monitor effectiveness of programs and progress of trainees
  • Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
  • Provide feedback to business partners regarding challenge areas to improve productivity and procedures
  • Assist in providing a professional, creative, high-energy and thorough training experience for employees
  • Other special projects and duties as requested or assigned


You’re a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.


  • Post-secondary education and/or formal training in a related area is an asset
  • Minimum 2 years experience as a Trainer in a call centre environment.
  • Direct or indirect sales experience is an asset
  • Working knowledge of MS Office applications

Click Here : Apply Now