Maximus Jobs Remote | Customer Service Representative 2021

Job Description Summary

• Take payment calls and notate the account regarding the payments
• Process Credit Bureau Requests utilizing writing standard process and procedures
• Address calls regarding default resolutions, repayments and Treasury Offset Program (TOP)
• Support contact center expectations as well as departmental and corporate policies and procedures
• Refer escalated calls to appropriate departments as needed

Job Requirements:

• High School diploma or GED equivalent required
• Minimum six (6) months customer service, administrative or call center experience required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to type 23 words per minute required
• Employees will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements as per contract/client:

• Must be a U.S. citizen and reside in the U.S
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans