Maximus Jobs Remote | Customer Service Representative 2021

Job Responsibilities : Customer Service Representative – DMCS (Remote)

Salary : $10.95 an hour

Company : Maximus

Location : Remote US

Educational requirements : High School

Job Description Summary

  • Take payment calls and notate the account regarding the payments
  • Process Credit Bureau Requests utilizing writing standard process and procedures
  • Address calls regarding default resolutions, repayments and Treasury Offset Program (TOP)
  • Support contact center expectations as well as departmental and corporate policies and procedures
  • Refer escalated calls to appropriate departments as needed

Job Requirements:

  • High School diploma or GED equivalent required
  • Minimum six (6) months customer service, administrative or call center experience required
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to type 23 words per minute required
  • Employees will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements as per contract/client:

  • Must be a U.S. citizen and reside in the U.S
  • Must be able to pass a criminal background check
  • Must not be delinquent or in default on any federal student loans

Click Here : Apply Now