Job Responsibilities : Customer Service Representative, FEMA support (Remote)
Salary : $16 per hour
Company : MAXIMUS
Location : Remote US
Educational requirements : High School
Pay and Benefits:
- Pay rate is based on location
- The opportunity to work from the comfort of your home
- Supportive work environment to ensure success
Responsibilities:
- Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
- Performing outbound calls to verify the authenticity of received documents
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
- Refer escalated calls as needed to supervisor
Requirements:
- High School Diploma or GED equivalent required
- At least six (6) months of customer service required; call center experience preferred
- Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years
- Must have a Department of Homeland Security (DHS) Clearance
- Must be empathetic in your ability to deal with sensitive topics and information
- Ability to speak and read English clearly and professionally
- Ability to pass a federal background check
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- All equipment will be provided by Maximus (laptop and headset)
Click Here : Apply Now
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