Liveops Jobs | Learning Facilitation Specialist

Job Responsibilities : Learning Facilitation Specialist

Salary : $18 an hour

Company : Liveops Agent Services, LLC

Location : Scottsdale, AZ 85257 US

The Purpose of Your Role

  • Delivery of agent certification processes for a large virtual contractor population
  • Facilitate virtual classroom learning sessions in an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions
  • Track agent performance and progress using LiveOps reporting tools and spreadsheets
  • Identify trends and recommend solutions for improving graduation rates
  • Agent-facing component of an interdependent virtual training team

The Qualifications We’re Looking For

  • Bachelor’s Degree or equivalent years of work experience required
  • 1-3 years’ experience delivering virtual curriculum
  • Experience in high-volume training of adult learners through blended learning
  • Proven ability to remain composed and positive in high-stress situations while on camera
  • Ability to lead and/or participate in a virtual session in a distraction-free environment
  • Ability to be on camera for multiple hours daily
  • Flexibility to be available for evening and weekend

The Competencies You Bring

Attention to Detail, Communications, Computer Literacy, Presentation Skills, & Stress Tolerance

The Value You Deliver

  • Display a high level of attention to detail
  • Effectively multi-task and handle impromptu changes in direction
  • Illustrate an innovative mindset and always look for ways to improve processes
  • Understanding of best practices for facilitating live online learning events
  • Ability and desire to build a community of independent agents in a virtual environment

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin.

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

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