Liberty Mutual Customer Service Jobs 2021

Job Responsibilities : Remote Customer Service Representative

Salary : $37,100 – $43,500 a year

Company : Liberty Mutual Insurance

Location : Remote US

Educational requirements : High School

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

The Associate Customer Service Representative provides timely, accurate and responsive information and service to our policyholders and agents for Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Responsibilities:

  • Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.
  • Builds rapport with each customer.
  • necessary.
  • Processes policyholder transactions accurately and within Customer Response Center established time standards.
  • Interprets policy contracts to insured based on knowledge of Personal Insurance auto products.
  • Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
  • For features or products outside of auto, escalates the policyholder to the appropriate team.
  • Understands aspects of billing systems as it pertains to policy coverage.
  • Identifies and communicates transactions and impact to policy premium.

High School Diploma/GED

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