Jobs in Paypal Customer Service Representative Venmo (remote) 2021

Job Description Summary:  As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.

As a Teammate you will:

• Provide world class customer service
• Field inbound support calls, live chats, and emails from users about our product offerings
• Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
• Educate our customers on how to use Venmo to send and receive payments
• Proactively look for ways to improve internal processes
• Research customer inquiries using the appropriate technology

Requirements:

• Education: High school diploma or equivalent
• 2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
• Some experience working remotely would be advantageous.
• Team player – we win as a team
• Enjoys being on the phone interacting with customers
• Someone who enjoys a fast paced yet fun working environment