Job Responsibilities : Customer Service Representative Venmo (remote)
Salary : $14 per hour
Company : PayPal
Location : Remote US
Educational requirements : High School
Job Description Summary: As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.
As a Teammate you will:
- Provide world class customer service
- Field inbound support calls, live chats, and emails from users about our product offerings
- Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
- Educate our customers on how to use Venmo to send and receive payments
- Proactively look for ways to improve internal processes
- Research customer inquiries using the appropriate technology
- Education: High school diploma or equivalent
- 2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
- Some experience working remotely would be advantageous.
- Team player – we win as a team
- Enjoys being on the phone interacting with customers
- Someone who enjoys a fast paced yet fun working environment