Jobs in IT Support Engineer 2021 Apply Soon

What you’d be doing:

• Support a global customer base via GitHub, community, email and ticketing systems
• Demonstrate ownership, follow-through with customers and drive issues to resolution
• Reproduce customer issues and test new product functionality
• Partner with customers to achieve their desired goals by illustrating best practices
• Adhere to contractual SLAs for responsiveness

What we’re looking for:

• Experience in a customer-facing position
• Excellent English written and verbal communication skills
• Empathy for people facing technical challenges
• Professional, personable, conscientious
• 4+ years of technical work experience: support, development, engineering, etc.
• Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)
• Familiarity with automation tools such as Ansible, Puppet
• Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)

Nice to have:

• Documentation or tech writing experience
• Professional Services or Training experience
• Multi-lingual
• Experience with time-series data tools