Jobs in IT Support Engineer 2021 Apply Soon

Job Responsibilities : Technical Support Engineer

Salary : $73000 per year

Company : InfluxData

Location : Remote US

What you’d be doing:

  • Support a global customer base via GitHub, community, email and ticketing systems
  • Demonstrate ownership, follow-through with customers and drive issues to resolution
  • Reproduce customer issues and test new product functionality
  • Partner with customers to achieve their desired goals by illustrating best practices
  • Adhere to contractual SLAs for responsiveness

What we’re looking for:

  • Experience in a customer-facing position
  • Excellent English written and verbal communication skills
  • Empathy for people facing technical challenges
  • Professional, personable, conscientious
  • 4+ years of technical work experience: support, development, engineering, etc.
  • Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)
  • Familiarity with automation tools such as Ansible, Puppet
  • Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)

Nice to have:

  • Documentation or tech writing experience
  • Professional Services or Training experience
  • Multi-lingual
  • Experience with time-series data tools

Click Here : Apply Now