Job Responsibilities : Technical Support Engineer
Salary : $73000 per year
Company : InfluxData
Location : Remote US
What you’d be doing:
- Support a global customer base via GitHub, community, email and ticketing systems
- Demonstrate ownership, follow-through with customers and drive issues to resolution
- Reproduce customer issues and test new product functionality
- Partner with customers to achieve their desired goals by illustrating best practices
- Adhere to contractual SLAs for responsiveness
What we’re looking for:
- Experience in a customer-facing position
- Excellent English written and verbal communication skills
- Empathy for people facing technical challenges
- Professional, personable, conscientious
- 4+ years of technical work experience: support, development, engineering, etc.
- Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)
- Familiarity with automation tools such as Ansible, Puppet
- Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)
Nice to have:
- Documentation or tech writing experience
- Professional Services or Training experience
- Multi-lingual
- Experience with time-series data tools
Click Here : Apply Now
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