Jobs in Anthem | Administrative Assistant 2021 Apply Now

Description

General Summary:

Perform clerical support to Workplace Services Manager, Account Services, and Clinical Staff. Responsible for all clerical duties within WPS to support and service needs. Special projects and all other duties, as assigned.

Duties and Responsibilities:

1. Greet visitor and clients to Staff model offices. Develop and maintain customer service rapport with customers, clients, providers, vendors, subscribers, co-workers, etc. Interface with and provide necessary information to other Beacon departments as requested to service both internal and external clients.

2. Perform clerical duties to inclusive of, typing, filing, copying, scanning and faxing. Service/answer telephone calls, respond to inquiries and appropriately direct callers. Sort, distribute and send account/departmental mail. Record minutes, schedule appointments and outreach to members relative to confirming and or rescheduling appointments. Provide coordination/ support as required relative to internal IT needs and interface with IT Department when necessary for servicing staff.

3. Take, retrieve and appropriately distribute messages timely. Schedule appointments. Take notes at meetings and record accurately all discussion points. Prepare and distribute meeting minutes, accordingly. Organize, sort and distribute information to a group, both manually and electronically. Standard maintenance and schedule repairs on fax, copier and other office machines. Order and maintain supplies for the office/department.

4. Generate reports, tables and graphs utilizing system software to service internal and external account needs. Update information using CareConnect and other BHO/BCBS. Enter data in Excel and other system databases for client and company.

Qualifications

Minimum Entry Level Position Requirements:

Position requires a high school diploma or GED