Jobs for Payroll support specialist in US 2021 Apply Now

Job Responsibilities : Support Specialist, Payroll

Salary : $365 a week

Company : Restaurant365

Location : Remote US

Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!
How you’ll add value:

  • Respond to technical support tickets
  • Prompt customers for information necessary to troubleshoot problem reports
  • Reach out to customers by phone and/or screen share as necessary to understand problem reports
  • Help customers understand R365 payroll integration functionality
  • Route non-payroll customer issues to appropriate teams and team members
  • Diagnose and document software defects and escalate them to management
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation

What you’ll need to be successful in this role:

  • Previous background with Payroll and HR Systems
  • High attention to detail
  • Excel knowledge
  • Flexible and adaptable based on the needs of the client and internal team
  • A solution-oriented mindset with the ability to articulate under pressure
  • A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

  • Familiarity with restaurant management
  • Familiarity with restaurant labor scheduling and labor management
  • Understanding of basic accounting journal entry principles
  • Understanding of labor accruals
  • Payroll Implementation Experience

Click Here : Apply Now