Jobs for Payroll support specialist in US 2021 Apply Now

Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!
How you’ll add value:

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and/or screen share as necessary to understand problem reports
• Help customers understand R365 payroll integration functionality
• Route non-payroll customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to management
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation

What you’ll need to be successful in this role:

• Previous background with Payroll and HR Systems
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• A solution-oriented mindset with the ability to articulate under pressure
• A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

• Familiarity with restaurant management
• Familiarity with restaurant labor scheduling and labor management
• Understanding of basic accounting journal entry principles
• Understanding of labor accruals
• Payroll Implementation Experience