Jobs at Paypal | Customer Service Job (Remote)

As a Customer Service Teammate your responsibilities will be to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment.

As a Teammate you will:

• Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.
• Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.
• Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
• Proactively use customer information to educate, negotiate, and reposition available options.
• Balance the needs of the customer and business while driving loyalty and long-term value
• Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
• Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.

Education

• High School Diploma or equivalent required

Experience

• 2+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:
  • Technical or Product Support
  • Financial services industry
  • Fraud or Risk Experience
  • Retail or Hospitality
  • Sales experience (commission based, quota based, up-selling, cross selling)

• Comfortable working in a high pressure, target-driven and fast paced environment
• Proficiency with MS Office, Internet and a good knowledge of databases