Job Responsibilities : Support Engineering Manager
Salary : $100000 per year
Company : Netflix
Location : Remote US
We are looking for a Support Engineering Manager with a passion for providing excellent customer service and building exceptional teams. You will be responsible for hiring and growing a team of Senior Support Engineers. The team charter includes monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing support documentation and runbooks, developing and maintaining support tools and infrastructure, and continuously seeking ways to improve our product offerings and the engineering support experience.
What you’ll need to be successful:
- You have managed engineering support teams and obsess over customer experience.
- You have excellent written and verbal communications skills.
- You have strong collaboration skills and excel at working cross-functionally.
- You have experience with internal engineering tools, platforms, and infrastructure.
- You are an exceptional people manager with a proven track record of hiring top talent and developing diverse and inclusive teams.
- We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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