IT Technician

Job Responsibilities : IT Technician

Salary : $54750 per year

Company : The Humane League

Location : Remote US


The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years we’ve grown to a staff of 90+ talented individuals dispersed across the country and around the world.


As an IT Technician you will be accountable for providing world class technical support maintaining our computers and other tech assets and performing onboarding and offboarding tasks for all IT systems. This position reports directly to the IT & Data Privacy Manager.

This is a full time remote position. This position requires domestic travel this is equivalent to approximately 2-3 trips per year plus performing miscellaneous errands that may include buying and shipping computers monitors mice keyboards peripherals etc.

We are only able to consider applicants who reside in the United States and possess United States work authorization.

We will be holding a webinar on Tuesday October 25th at 5pm PDT/6pm MDT/7pm CDT/8pm EDT for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Matt Johnson IT and Data Privacy Manager and Sindhi Polubothu Database Administrator. If you’re interested please register here. As it’s a webinar you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available here from October 26th.

Your responsibilities include but are not limited to:

  • Administer the IT help desk troubleshoot problems and provide direct world class technical support to our staff interns fellows and others.

  • Oversee provisioning and deprovisioning of accounts across the organization.

  • Perform onboarding and offboarding tasks for all IT systems. This includes deploying and setting up computer systems as well as retrieving them and making sure they are ready to be used by the next person.

  • Conduct training on software security and other IT best practices.

  • Work on a variety of IT projects and assist with implementing products that help accomplish our organizational goals including enhancing account and device security across the organization.

  • Work with the IT & Data Privacy Manager to identify and eliminate security vulnerabilities and risks including threat monitoring threat prevention and data breach response and management.

  • Create and maintain documentation for internal processes and procedures related to our IT managed systems.

  • Conduct or assist audits of our IT managed systems to ensure compliance with best security practices and appropriate user access.

  • Maintain our organization’s password management system.

  • Administer our device management software. This includes performing software deployments and monitoring events and updates as they happen.

  • Cross train with other IT staff as directed by your manager to provide insights and redundancy within the team.

  • Perform other duties as assigned.

The ideal candidate will possess most if not all the following qualities skills and characteristics:

  • Technology: At least 2 years professional experience preferably in a remote workspace.. Possess a solid foundational comprehension and experience of solving computer hardware break/fix situations (especially with Apple devices) solving help desk tickets supporting macOS successfully troubleshooting other software problems working with remote administration tools skill servicing accounts with multi-factor authentication (MFA) implementing/maintaining password managers. Must have experience with Google Workspace (preferably as a Google Administrator).

  • Project Management: Experience working on projects successfully.

  • Work Style: Work with integrity and mutual respect motivate and inspire trust and confidence with a wide range of people representing various backgrounds and levels of experience.

  • Communication: Write and speak clearly and effectively. Create and maintain clear and helpful process documentation that incorporates writing speaking and video storytelling. Communicate with peers project stakeholders and product support teams in a friendly welcoming manner especially when introducing new processes or explaining difficult concepts. Be proactive in communicating technical needs and updates.

  • Accountability: If you say you’re doing something do it on time and with quality. Show up to meetings on time. Keep your goals on track and let people know what you need from them to be successful.

  • Organization: Be self-directed and flexible with excellent planning and multi-tasking skills. Able to plan and manage a variety of tasks and projects and ensure all are completed on schedule often working with ambiguous guidelines.

  • Problem Solving: Ability to exercise good judgment balance risks in ambiguous and complex situations and take a practical approach in considering different courses of action. Anticipate needs actively seek opportunities and propose solutions with solid decision-making capability. Think through your solutions and test them before rolling them out.

  • Teamwork: Be creative and enjoy working within a mission-driven results-driven and community-oriented organization. Must be a highly resourceful team-player who works effectively with all levels of staff with the ability to also be extremely effective independently and display dedication to the work and role.

Physical requirements:

  • Move equipment weighing up to 40 pounds

Salary range $50589 – $54750 to commensurate with experience. We do not make offers or negotiate outside of the posted salary range.

This position will close on Thursday November 3 2022 at 12:00pm ET.

The initial application review will happen after the application closing date above. Once your application has been reviewed you will be notified via email with further details on the status of your application. If a candidate is moved forward the interview process will be as follows:

  • Work Simulation Exercise (completed remotely)

  • First Interview (via video call)

  • Final Interview (via video call)

Employees enjoy full medical coverage optional dental and vision packages a 401(k) retirement plan pet care & Rx discount plans working from home up to 12 weeks of paid parental leave for eligible employees paid holidays flexible vacation time professional development and the supportive environment at The Humane League!

At The Humane League (THL) animal welfare is at the forefront of our everyday work. As such many of our staff are vegan by personal choice and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply no matter where you are in your journey to end the abuse of animals raised for food.

The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women people of color people with disabilities and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.

The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please complete this form to let us know the nature of your request and your contact information.

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