IT Help Desk Technician Jobs in US 2021 Apply Now

Experience:

• Helpdesk and desktop support experience supporting users at all levels
• ITSM/Ticketing system experience.
• Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016
• Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Switches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to traverse the first three layers of the OSI model in effectively troubleshooting

Professional Skills

• Professional presentation – the executives work in this office
• Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge)
• Ability to multi task well
• Lead by example
• Has worked in medical or retail environments.