Job Responsibilities : IT Chat Support Specialist – Temp Position
Salary : $15 per hour
Company : The New School
Location : Remote US
This is a remote position so access to a laptop and/or desktop computer, as well as reliable access to the internet, is required.
The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
- Must have customer service experience
- Must have experience onboarding and managing student employees
- Must be comfortable communicating directly with customers
- Must be good at troubleshooting and problem resolution
- Must be good at documenting issues and solutions
- Must be able to document procedures and processes for the team to follow.
- Must be able to communicate effectively with a remote team via chat, email, etc.
Preferred Qualifications: High school