ICBC Work from Home

Job Responsibilities : Senior Insurance Advisor (Remote) – Member Contact Centre

Salary : 18 per hour

Company : BCAA

Location : Remote CA

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC we offer a wide variety of opportunities all across the province. Share our purpose to together mobilize a brighter future for all and help British Columbians down’s life’s many roads.
Full vaccination against COVID-19 is a precondition of new employment. A successful candidate offered employment at BCAA will need to provide proof of full vaccination prior to commencing employment. Exemptions permitted under applicable employment and human rights legislation.
BCAA has been named one of BC’s Top Employers 2021!
What BCAA offers you:
  • It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC’s Top Employers 2021 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
  • Our team members get to make a difference in the lives of our Members and their communities every day.
  • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
  • We enthusiastically support learning and advancement opportunities for our team members.
  • We are an equal opportunity employer that’s committed to accessible inclusive employment.
  • Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental Vision Care Life Insurance RRSP matching with company contribution to your pension access to Incentive Programs Team Profit Sharing Employee & Family Assistance Program and more.
  • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program have access to our subsidized cafeteria and free fitness centre.
BCAA is looking for Remote Senior Insurance Advisors for our Member Contact Centre!
This is a permanent work from home opportunity working out of your own personal home office.
As one of BCAA’s Member-facing team members the Senior Insurance Advisor MCC is a driven Insurance Professional dedicated to delivering amazing Member experiences and continuous revenue growth through the consultative selling of BCAA’s products and services with a focus on Homeowners’ and Travel Insurance as required. The Senior Insurance Advisor MCC is a source of positive brand impressions and builds long-lasting relationships with our Members by reviewing coverages making recommendations and cross-selling other BCAA products and services. The Senior Insurance Advisor MCC collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.

Key Responsibilities:
Sells and Upgrades BCAA Products and Services to New and Renewing Members
  • Through consultative over the phone sales acquires new Home and Travel Insurance sales new BCAA Membership and additional products and services
  • Renews Home and Travel Medical Insurance policies BCAA Memberships Optional Auto and additional products and services by reviewing current coverages and making recommendations
  • Reviews product terms and conditions including but not limited to coverages limits and exclusions to limit errors and omissions
  • Deepens Member relationships through cross-selling other BCAA products and services
  • Creates and follows up on future business leads and upcoming renewals
  • Collaborates with BCAA and other supplier’s Underwriters
  • Meets all prescribed sales business-building and retention targets BCAA and AAA/CAA Member experience goals best practices standards and Underwriting guidelines

Manages Member/Customer Accounts and Concerns
  • Updates Member information and insurance policy details in applicable systems
  • Processes endorsements and cancellations for Insurance BCAA Memberships and additional products and services
  • Issues new and renewal Membership transactions and Member entitlement products such as passport photos international driving permits Member maps tour books and camp guides
  • Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and Manages Member/Customer Documents
  • Processes payments and follow up on outstanding payments
  • Issues new renewal endorsements and cancellations for insurance policies BCAA Memberships and additional products and services
  • Meets all required processing standards for storage retrieval confidentiality accuracy and timeliness

Acquires and Maintains Industry Product and Systems Knowledge
  • Maintains a working knowledge of all BCAA Membership and Insurance manuals best practices standards policies and systems
  • Attends required BCAA and industry training courses
  • Keeps up-to-date with industry knowledge and competitor’s product offerings
  • Maintains annual Insurance licensing requirements

Other Duties; as Assigned
  • Handling different call types as required

Minimum Qualifications
  • Completion of Grade 12
  • 2 current and consecutive years of General Insurance or Sales and Service experience with 1-year experience in selling Homeowners’ Insurance
  • Level 2 Insurance license
  • Demonstrated sales productivity and selling skills with proven ability to balance customer needs disciplined risk management and revenue growth
  • Demonstrated multi-tasking skills and proven ability to prioritize activities
  • Strong interpersonal communication skills
  • Ability to work within a fast-paced team environment and maintain a high level of professionalism
  • Proven judgment and decision-making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations
  • Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
  • Ability to meet prescribed sales business-building retention and customer satisfaction targets and objectives
  • Strong computer skills with basic knowledge of MS Office Suite Products (Word Excel Outlook)

Preferred Qualifications
  • CAIB certification
  • Completion of BCAA Insurance-related training
  • Knowledge of applicable BCAA and ICBC systems
  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
  • Ability to speak alternate languages that would support particular market demographics
We aspire to be one of the best places to work with those who share our beliefs:
We believe in:
We stay true to our word and help British Columbians move forward.
Together we create a more vibrant inclusive and connected province for everyone.
We treat each other with the same care and respect that we treat our Members.
It’s our responsibility to protect life in BC now and for generations to come.
We look to new horizons and actively embrace change.
By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

Click Here : Apply Now