Humana Careers | Outbound Call Specialist Apply Now

 Typically works on routine and patterned assignments.

Responsibilities

The Outbound Call Specialist – Dr. Call Phones Department role is a clerk role tasked with making outbound calls to local pharmacies and initiating prescriptions transfers that are then completed by internal pharmacists.

• That looks like making as many as 35-45 outbound calls a day to retail pharmacies, collecting member data, and coordinating with Humana Pharmacy to facilitate a smooth transition of the prescriptions. Additional responsibilities may include outbound member calls.

This is a remote/Work At Home position in Ohio. Candidate must live within 1 hour of Springdale, Ohio.

Required Qualifications

• At least 6 months of phone experience
• Excellent communication skills written and verbal
• Strong typing and computer navigation skills
• Capacity to multi-task, including use of multiple computer applications simultaneously
• Ability to work the following schedule: 11:30am- 8:00pm M-F

Preferred Qualifications

• High School Diploma or equivalent
• Outbound call experience in a pharmacy setting

Additional Information

• Candidate must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required
• As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40