Job Responsibilities : Senior Revenue Agent
Salary : $17.51 an hour
Company : FedEx Services
Location : Remote US
Educational requirements : High School
United States across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collections functions.Handles escalated customer inquiries and manager delegated assignments. Performs complex research with minimal direct supervision. Communicates with other departments concerning problem areas and assumes ownership in the resolution of critical problems. Assist management in determining department training needs and training other team members. Assist in monitoring work volumes and staffing levels and initiating adjustments to meet customer demand. Create and produce reporting summarizing operational performance. Assists with training other agents.
High school diploma/GED, five (5) years’ experience in revenue, customer service, or office administrative position. Outstanding communication and advanced PC skills. Expert knowledge of Revenue Services processes with ability to handle escalations and assist in training other team members.
Application Criteria / Deadline:
To apply for this position please upload your current resume in pdf. format and complete online questionnaire.
Domicile / Relocation / Pay Information:
This position will be domiciled in Pittsburgh, PA.
Pay Code: J5
Salary: $17.51 (Hourly – non-negotiable)
This position will be work from home with occasional in office team days
Relocation is not available.Previous banking or parcel/freight collection experience
Excel experience preferred