High Paying jobs for Customer Care Support Expert

Are you looking for a Work from Home Opportunity? Join our Customer Service team based out of West Fargo as a full time Call Center Rep! This is a great work from home opportunity! Midco provides the equipment and training which gives you the ability to work from home! Free cable and internet starting day 1! Shift differentials available!Four weeks virtual training.

KEY FUNCTIONS:

• Connect with customers to troubleshoot and resolve phone, cable, internet and home security services.
• Resolve customer issues and relieve concerns regarding billing.
• Answer questions and educate on services and features.
• Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
• Record customer transactions accurately by dispositioning each contact.
• Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
• Prepare work orders for customer related issues which may include but are not limited to a variety of service changes and trouble calls.
• Follow up with customers in a timely manner when necessary.
• Support Field Technicians by answering questions, troubleshooting, order entry, and documentation during install and service appointments.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Make providing an exceptional customer experience a daily focus.
• Embrace the culture of empowerment to do the right thing for our customers.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task without loss of efficiency or composure.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Associates degree preferred.
• Previous customer service experience required.
• Basic typing and email skills required.