Help Desk Jobs Remote in USA Apply Now

Experience:

• Helpdesk and desktop support experience supporting users at all levels
• ITSM/Ticketing system experience.
• Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016
• Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Switches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to traverse the first three layers of the OSI model in effectively troubleshooting
• Basic connectivity of laptops, PCs, etc.
• Mobile Device Configuration/Support (smart phone, tablet)
• Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
• Strong documentation skills.

Attributes:

• Demonstrates good customer service skills and empathy.
• Professional presentation
• Great communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy)
• Thinks clearly in difficult situations and know when to escalate and ask for help
• Ability to work calmly in urgent or stressful situations (Supporting hospitals where the end users could be in a panic/angry)
• Validated certification expertise (Ex: CompTia Network+ or equivalent cert preferred
• Experience working in and contributing to a team-oriented, collaborative environment