Healthcare Customer Service Jobs 2021 Apply Now

Responsibilities:
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

• High School Diploma or equivalent
• 18 years of age or older
• 6 months customer service experience minimum
• Typing 25 WPM
• Be proficient in PC operation and navigation
• Able to work independently