Gap Remote Jobs | Customer Support Specialist (Work From Home)

About the Role

In this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.

What You’ll Do

• Provide excellent customer service by recognizing and responding appropriately to customer’s requests in an efficient and timely manner
• Do the right thing mentality with focus on providing first contact resolution, utilizing a variety of resources
• Deliver results through exceptional decision quality and Problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
• Act in the capacity of “Brand Expert” on policies, procedures, and promotions to provide accurate information to both internal and external customers
• Courteous and responsive to internal/external request
• Exchange and verify job related information to provide support

Who You Are

• Lift, carry, push, pull, reach, grasp, bend and stack cartons for up to 12 hours at a time and ability to stand for long periods of time and walk continuously
• Associates may be required to move up to 50 lbs. (range may vary based on work assignment)
• Ability to work a schedule that includes nights, weekends, and holidays
• Use basic information-gathering skills to solve problems
• Ability to learn standard operating procedures acquired through on-the-job training, to include power industrial vehicle (PIV) where applicable