Fully Remote Jobs 2021 | Patient Service Representative

Responsibilities

The Engagement Center Agent/Patient Service Representative is responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.

Key Job Responsibilities:

Duties may include, but not limited to all or some of the following

• Pre and post call analysis of calls.
• Answers incoming calls in professional manner following client guidelines and business rules
• Perform outgoing calls in professional manner following client guidelines. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
• Responds to stakeholder inquiries and provides education or information.
• Able to troubleshoot IT/ technical inquiries.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

• Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
• 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
• Solid written and verbal communication skills and listening skills
• Excellent attention to detail
• Ability to prioritize and reprioritize workload depending program needs.
• Must be able to type 40 WPM