Facebook to Meta Jobs | Manager 2021

Job Responsibilities : Manager, Community Help and Education

Salary : $72000 per year

Company : Facebook

Location : Remote US

This person should also have an eye for improving the customer support experience and be able to manage complex, cross-functional projects using critical thinking skills. This is a multi-faceted, fast-paced position supporting a team of content strategists, so flexibility, empathy, and good editorial judgment are essential.

  • Lead a team of content strategists in defining and executing operational goals within CHE’s larger strategy.
  • Build and manage relationships with key cross-functional partners including Product, Engineering, Policy, Privacy, Legal, and Product Support Operations.
  • Leverage both data and cross-functional relationships to identify new opportunities for business impact.
  • Act as a resource and mentor for your team in areas such as customer support best practices, data-informed decision-making, process improvement, prioritization, time management, cross-functional negotiation, and career development.
  • Develop and operationalize best practices for creating and managing high quality educational and support content at scale.


  • 5+ years of experience in a content strategy, editorial, or other content-focused role
  • 3+ years of experience managing people and performance
  • Demonstrated experience building connections with direct reports, peers, stakeholders, leadership, and users through effective communication and collaboration
  • Demonstrated experience measuring impact against operational metrics
  • Demonstrated experience managing complex projects, timelines, and expectations effectively in a fast-paced, ambiguous environment

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