Facebook to Meta Jobs | Manager 2021

• Lead a team of content strategists in defining and executing operational goals within CHE’s larger strategy.
• Build and manage relationships with key cross-functional partners including Product, Engineering, Policy, Privacy, Legal, and Product Support Operations.
• Leverage both data and cross-functional relationships to identify new opportunities for business impact.
• Act as a resource and mentor for your team in areas such as customer support best practices, data-informed decision-making, process improvement, prioritization, time management, cross-functional negotiation, and career development.
• Develop and operationalize best practices for creating and managing high quality educational and support content at scale.

REQUIREMENTS

• 5+ years of experience in a content strategy, editorial, or other content-focused role
• 3+ years of experience managing people and performance
• Demonstrated experience building connections with direct reports, peers, stakeholders, leadership, and users through effective communication and collaboration
• Demonstrated experience measuring impact against operational metrics
• Demonstrated experience managing complex projects, timelines, and expectations effectively in a fast-paced, ambiguous environment