Everise Work from Home | Assistant

This role is required to complete Train-The-Trainer new-hire training and certification courses prior to the start of the first Agent/Representative new-hire training class within their respective site. The Assistant – Training is required to remain in their role through the duration of the ramp and may transition to another project-related role only after the last ramp new-hire class and all appropriate follow-up training administrative reporting is complete as determined by the client contract.

Job Responsibilities:
Responsibilities include, but are not limited to:

• Provide support related to training, scheduling training events
• Ensure employees are kept abreast of training requirements
• Accountable for ensuring trainers are completing all required tracking (Performance Tracker, Learning Facilitation Tracker, Comprehensive Tracker, and Post Training Survey Tracker)
• Is the primary site-level training contact between Vendor and client
• Complete certification courses
• Successfully complete training for role in which he/she is responsible
• Conduct training change management
• Provide training coaching to Trainers and Training Leaders
• Coordinate post-training Level 1 survey reporting
• Ensure the maximum effectiveness of staff by implementing training programs
• Monitor and report on the effectiveness of training programs and implement remediation programs
• Successfully complete client Train the Trainer (T3)

Qualifications:

• Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline or equivalent combination of education and experience
• Excellent oral and written communication skills at all levels of the organization
• completion of assignments and attendance
• A minimum 3-5 years instructing in an adult learning environment preferably in a call center, customer service or related industry