CVS Remote Jobs for Supervisor Customer Service 2021

Job Responsibilities : Supervisor, Customer Service (Member Service)

Salary : $18 per hour

Company : CVS Health

Location : Remote US

Educational requirements : High School

Eligible to Apply Anywhere in US
Responsible for the overall supervision of Customer Service employees. Accountable for the member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.

  • Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
  • Is visible and available to staff to answer questions, monitor calls and give ongoing feedback.
  • Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
  • Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs: includes completion of monthly and annual scorecards/reviews.
  • Monitor all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.

Required Qualifications
To be successful, a Customer Service Supervisor must possess:

  • Schedule is based on EST core hours.
  • Open mindedness in developing others
  • Good time management skills
  • Ability to adapt
  • Ability to take clear direction and take action

Preferred Qualifications

  • Prior experience with call/claim center environment
  • Located within the EST zone
  • ASD/GPS knowledge

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