CVS Remote Jobs for Supervisor Customer Service 2021

Eligible to Apply Anywhere in US
Responsible for the overall supervision of Customer Service employees. Accountable for the member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.

• Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
• Is visible and available to staff to answer questions, monitor calls and give ongoing feedback.
• Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
• Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs: includes completion of monthly and annual scorecards/reviews.
• Monitor all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.

Required Qualifications
To be successful, a Customer Service Supervisor must possess:

• Schedule is based on EST core hours.
• Open mindedness in developing others
• Good time management skills
• Ability to adapt
• Ability to take clear direction and take action

Preferred Qualifications

• Prior experience with call/claim center environment
• Located within the EST zone
• ASD/GPS knowledge