CVS Customer Service Representative Jobs from Home 2021

Job Responsibilities : Customer Service Representative – Remote

Salary : $15 per hour

Company : CVS Health

Location : Remote US

Educational requirements : High School

Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health. Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.  e.g. additional plan details, benefit plan details, member self-service tools, etc.

Background/Experience desired :Edit the standard text below to make it fit your current opening(s). Re-write it keeping in mind that this will be used by Recruiting to screen candidates, and by candidates to decide if they should apply. Keep this section short. Use the reference material below for suggestions. :
Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Experience in a production environment

Preferred Qualifications
call center or claims experience

High School or GED equivalent

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