Job Responsibilities : Customer Support Phone Specialist (Remote, USA)
Salary : $16 per hour
Company : Olo
Location : Remote US
Olo’s Support platform is available 7 days a week 7:00am-12:00am EST, but the primary shift time for this role will be 9-6pm EST Monday-Friday.
This is a full-time position reporting to the Senior Customer Support Team Lead. You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC on the 82nd floor of One World Trade Center.
What You’ll Do
- Provide phone support to our customers and their franchisees during all phases of the Olo lifecycle as they adopt, use and manage Olo’s products.
- Liaise between the customer and Customer Success team to provide clear and accurate troubleshooting solutions through telephone, or occasionally our support management system or Zendesk, and diagnose, research, document, and resolve escalated issues.
- Coordinate with Customer Success team to help draft and edit both internal and customer-facing documentation, including multimedia tutorials and webinars, with a goal to eliminate tickets and address customer questions without escalation.
- Click Here : Apply Now
Related posts:
Microsoft At Jobs | Designer Apply Now 2021
Remote Proofreading Jobs - Freelance Proofreader
Entry Level Remote Jobs - Jobs that Pay Well
Amex Work from Home | Virtual Work
Jobs at Ford Work from Home | Account Manager 2021
Remote Proof Reader Jobs in the USA Apply Now
CVS Work from Home Jobs - Customer Service Rep - HCB Ops
Fully Remote Jobs Hiring Now - Junior Accountant
Overnight Work from Home Jobs | Customer Service Representative | New Private Job Vacancy 2021
Progressive Customer Service | $16.85 - $19.65 Easy Earning from Home