Job Responsibilities : Inbound Customer Service Representative – PM Shifts (Remote Option)
Salary : $16 an hour
Company : Discover
Location : Remote US
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
W e’ve got you covered with a variety of start dates and shifts .
You’ll notice we post all jobs in Eastern Time zone , but here’s what it means in your local time:
(D E & O H ) Available START times between 11:30am- 2:00pm EST
( IL ) Available START times between 10:30am -1:00pm CST
(U T & AZ ) Available START times between 9 : 30am-12:00pm MST
Note: All Shifts are Monday- Friday with weekends as assigned
Your recruiter will help you find the best shift for your lifestyle!
Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
401K with company match and fixed contribution
Employee Stock Purchase Plan
What You Will Do
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience . You’ll also have the best coaches to help you deliver the best service!
Qualifications You Will Need to Succeed
The Basics :
- Be reliab le! We need you here to take care of our customers. Be committed to working your schedule.
- Enjoy helping others. You will be busy, taking call after call, assisting our customers.
- We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
- Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
- We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
Bonus Points if you have :
- 1+ years of experience in related field
- Benefits you might not have expected
- Employee Assistance Program Counselors