Customer Service Representative Work From Home 2021

You will also be required to:

• Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
• Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
• Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
• Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
• This is a full time position (40 working hours per week). Flexibility to work any schedule during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
• Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

WFH Requirements:

• Must have verified internet service with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)

• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.