Job Responsibilities : Remote Customer Service Representative
Salary : $15 an hour
Company : CCC
Location : Remote US
Educational requirements : High School
Job Description Summary
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work exclusively with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $15.00 per hour.
- Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
- Ensure that all vehicle information is entered into the system completely and accurately
- Communicate the vehicle value from the database to the caller
- Forward calls on vehicles that require calculation of the replacement value to respective department
- Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
- Adhere to attendance, production, quality and other metric standards
- No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed
- High school diploma or equivalent
- 1-2 years prior customer service experience required