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Answering incoming calls and providing high quality support to our credit and debit card customers over the phones

• Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
• Initiating fraud claims and providing information on existing fraud and dispute claims
• Partnering with multiple departments to service fraud and dispute issues
• Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate group

Basic Qualifications

• High school diploma or equivalent
• One to two years of customer service experience
• One to two years of experience using a computer, especially Microsoft Office applications

Preferred Skills/Experience

• Some knowledge of consumer, debit, and corporate/government card products
• Ability to identify and interpret data and resolve exceptions
• Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
• Strong verbal and written communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Proficient computer skills, especially Microsoft Office applications