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Job Responsibilities : Fraud Customer Service Representative – Onsite Fargo, ND

Salary : $34000 per year

Company : U.S. Bank

Location : Fargo, ND US

Educational requirements : High School

Job Description

We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Inbound Fraud department is the central unit that receives inbound calls from credit, debit, and corporate/government card customers related to suspicious and unauthorized activities
Responsibilities include:

Answering incoming calls and providing high quality support to our credit and debit card customers over the phones

  • Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
  • Initiating fraud claims and providing information on existing fraud and dispute claims
  • Partnering with multiple departments to service fraud and dispute issues
  • Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate group
Basic Qualifications

  • High school diploma or equivalent
  • One to two years of customer service experience
  • One to two years of experience using a computer, especially Microsoft Office applications

Preferred Skills/Experience

  • Some knowledge of consumer, debit, and corporate/government card products
  • Ability to identify and interpret data and resolve exceptions
  • Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
  • Strong verbal and written communication skills
  • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
  • Proficient computer skills, especially Microsoft Office applications

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