Customer Service Consultant Remote CVS (Work from Home) 2021

Job Responsibilities : Customer Service Consultant (Work from Home)

Salary : $14 per hour

Company : CVS Health

Location : Remote US

Educational requirements : High School

** Available shift will fall somewhere between 12:30 AM and 9:00 PM EST **

  • ActiveHealth is dedicated to helping our members set

goals and make choices which enable them to lead

healthier lives.

  • We provide education to make informed decisions and

support to reach those goals.

  • Customer Service is the first point of contact and we

need energetic, compassionate people who are

dedicated to helping our members understand what is

available to them to reach their goals.

Primary functions performed are:

  • Educating identified members about programs available

to them to promote wellness

  • Educating members on their company sponsored

incentives and status checks on incentives earned

  • Assisting members with portal questions (password

resets, registering, navigation, filling out health


  • Assisting with member inquiries or concerns – end to

end contact

  • Contact with the members will be primarily inbound and

outbound telephonic

Required Qualifications

  • 2 years experience in a customer service call center

environment. Both inbound and outbound preferred.

  • Excellent communication skills both verbal and written.
  • Keyboarding skills and able to type 45 WPM with 95%


  • Demonstrate ability to handle multiple assignments

competently, accurately and efficiently.

  • Ability to follow direction, multi-task and adapt to change
  • Ability to express confidence when communicating with

our members.

  • Current foundational computer skills such as navigating,

Microsoft Office and basic troubleshooting skills.

  • Ability to learn in an on-line environment.
  • High Speed internet connection.

Preferred Qualifications

  • Experience with wellness program work in a call centerenvironment.
  • Experience working in a call center environment where performance is measured against business metrics
  • This position may utilize Chat. Experience working with achat function would be preferred but not required.


  • High School Graduate/ GED

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