Customer Service Jobs Working from Home – Sales Representative (Remote)

Job Responsibilities : Customer Service and Sales Representative (Remote)

Salary : $14 – $16 an hour

Company : VIPdesk Connect

Location : Remote US

What You’ll Do

  • With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
  • Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
  • Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
  • Convey knowledge, authenticity, and a commitment to excellent customer service.

Other Duties and Responsibilities Include, but are not limited to:

  • Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
  • Retains and conveys thorough knowledge and benefits of client’s service offerings
  • Applies policies and high-quality customer service guidelines
  • Accurately documents customer interactions

What We’re Looking For

  • High-school diploma or equivalent
  • 2+ years of customer service experience
  • Desire to meet and exceed sales goals and thrive in a performance-based environment
  • Polite, friendly, warm, and courteous phone demeanor
  • Confidence in asking questions and guiding conversations to resolve customer requests
  • Excellent verbal and written communication skills

Preferred Qualifications

  • Six months of inbound sales experience with upselling
  • Previous experience in a fast-paced call environment is a plus
  • Previous remote experience a plus
  • Knowledge of basic home repair services

Click Here : Apply Now