Content Designer Jobs in IBM – AI Applications 2021

Responsibilities

• Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
• Evaluate content requests and work with stakeholders to understand the business problem, goals, and outcome.
• Create and guide content strategies, plans, and the information architecture for communicating to the target audience.
• Work with content design, UX, visual design, and stakeholders on end-to-end delivery of the content plan.
• Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.

Required Technical and Professional Expertise

• Portfolio or samples of previous work must be presented.
• Writing, curating, and editing content for accuracy, clarity, and usability.
• Modeling and formatting content into viable, feasible, and desirable solutions.
• Proven experience simplifying complex content for users.

Preferred Technical and Professional Expertise

• Experience working in an agile, squad-based, continuous delivery development model.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
• Artificial Intelligence and Natural Language Processing (NLP) – interest and ability to learn how to infuse AI into our content operations.
• Experience with digital adoption platforms such as Walkme.