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Job Responsibilities : Virtual Analyst 1, Forecasting & Analysis (Real-Time Analyst)

Salary : $60000 per year

Company : Comcast

Location : Remote US

Job Description

This position is exclusively working Virtual / work from home.

Work Schedule: Monday-Friday

Core Responsibilities

  • Maintains monthly location-based customer service productivity, quality and sales performance goals, reports, staffing models, and tracks performance against goals.
  • Monitors call volume arrival patterns, additives, and multiplicities seasonality contact rates and applies various forecast models (non-stationary, trend lines, correlation analysis).
  • Advises management regarding schedule change requests. Enforces schedule compliance and adherence.

Job Specifications:

  • Proficiency with Microsoft Excel using functions such as pivot tables, lookups within pivots, sum/if statements, etc.
  • Experience with using SQL and/or Tableau.
  • Experience with using SharePoint a plus.
  • Detail-oriented individual who is accurate in analysis.
  • Initiative to seek trends, process improvements, and to expand knowledge.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Bachelor’s Degree

Relevant Work Experience

0-2 Years

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