Job Responsibilities : Virtual (Chat) Inbound Digital Sales Representative
Salary : $45000 per year
Company : Comcast
Location : Florida US
Educational requirements : High School
Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.
- Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. Customers may be new, existing or movers.
- Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
- Demonstrates knowledge of the Company’s products and services and educates customers while building value in an attempt to overcome objections.
- Develops knowledge of the digital buy flow process to appropriately assist and guide customer with order completion, or to complete the order on their behalf.
- Personalizes interaction and describes product experiences in an effort to ensure a positive customer experience.
- Applies effective writing skills while engaging with customers through chat to provide responsive and on-demand engagement. Applies effective oral communication skills with phone interactions to provide responsive and on-demand engagement.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new ideas.
High School Diploma / GED