Comcast Jobs Fully Remote In USA 2021 | Customer Service Representatives

Job Responsibilities : Customer Service Representatives

Salary : $15 an hour

Company : Comcast

Location : Remote US

Educational requirements : High School

Comcast Give you a chance to show your skills in the field of customer services

CORE RESPONSIBILITIES:

  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules.
  • Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution.
  • Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
  • Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
  • Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).

Job Qualifications:

  • A high school diploma or equivalent is required
  • Generally requires 0-2 years related experience

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