Job Responsibilities : Coord 1, Technl Prodt Sales Suppt (BSS) Virtual Work Order Management (WOM)
Salary : $75000 per year
Company : Comcast
Location : Manchester, NH US
Educational requirements : High School
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
- Day of install Failure dispositioning for SMB
- Work DOIFs to reschedule or cancelation
- Local Number Portability Fallout resolution for SMB
- Resolve fallout related to porting of phone numbers from other carrier’s port rejections
- Obtain Firm order commitment on orders with ports
- Includes Toll Free Numbers
- National Provisioning System Fallout
- Resolve provisioning fallout related to features of voice services
- Directory Assistance/Directory Listing Fallout
- Resolution of DA/DL fallout
- Day of Install Box
- Day of install support for techs on site to add/remove products, assist with codes etc.
- Ability to close 20 cases per day
- Daily goal
- Perform order entry as required.
- Interface with customers to provide best in class support, explaining the situation in a way the customer understands, as well as set clear expectations on timetables and turnaround times.
High School Diploma / GED
Relevant Work Experience
Base Pay: $17.24