Job Responsibilities : Live Chat Agent
Salary : $15 per hour
Company : Percepta
Location : Remote US
Educational requirements : High School
The Ford Digital Communication Specialist (FDCS) must possess the skills to answer inbound chats, emails, social media, and/or correspondence from customers and properly address inquiries.
The FDCS will deliver and foster a premier level of service for Ford customers based on trust and respect. The FDCS must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.
- Ability to maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information including:
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Corresponds with customers via mail, if working the Correspondence contact stream as needed.
- Outbound phone calls to customers and dealerships on occasion.
- Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.
- Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
- Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
- Remains knowledgeable and current with all policies, procedures, processes, and changes. , process knowledge, and company and product information.
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- 1-2 years’ customer service experience, preferably in a contact center operations environment.
- Additional experience in customer sales, customer service, or digital communications is a plus.
- Must be able to multi-task
- Knowledge of call center environment
Click Here : Apply Now
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