Chat Work from Home Jobs Live Chat Agent 2021

Job Responsibilities : Live Chat Agent

Salary : $15 per hour

Company : Percepta

Location : Remote US

Educational requirements : High School


The Ford Digital Communication Specialist (FDCS) must possess the skills to answer inbound chats, emails, social media, and/or correspondence from customers and properly address inquiries.

The FDCS will deliver and foster a premier level of service for Ford customers based on trust and respect. The FDCS must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.


  • Ability to maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information including:
    • Accurately respond to customer inquiries through instant messaging software
    • Utilize available resources to respond to customer inquiries
  • Corresponds with customers via mail, if working the Correspondence contact stream as needed.
  • Outbound phone calls to customers and dealerships on occasion.
  • Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.
  • Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
  • Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
  • Remains knowledgeable and current with all policies, procedures, processes, and changes. , process knowledge, and company and product information.


  • High School Diploma required. Associates degree or 2 + years college coursework completed preferred.


  • 1-2 years’ customer service experience, preferably in a contact center operations environment.
  • Additional experience in customer sales, customer service, or digital communications is a plus.


  • Must be able to multi-task
  • Knowledge of call center environment

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