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Job Responsibilities : Customer Support – Tickets, Chat, Phones – Baby Products

Salary : $13 per hour

Company : ModSquad

Location : Remote US

ModSquad has partnered with a company that makes baby products, and the project is looking for Tier 1 Customer Service experts to provide ticket, chat, and phone support. Our client has devoted their time and expertise to creating a crib mattress that is not only safer, but also more comfortable.

We will be providing support through Zendesk to users who have any questions about the mattress, returns, promotions, etc. The majority of the work will be ticket and chat support. We will also provide phone support, although their phone volume is very low.

What We Are Looking For:

    • Extremely empathetic
    • Believes the customer is always right
    • Very strong written and verbal communication skills
    • Is able to quickly learn new information and put it into action
    • Bonus points if you have Shopify experience

Click Here : Apply Now