Careers at Apple | Apple Jobs (Senior Specialist)

Job Responsibilities : Senior Specialist – Business & Education

Salary : $96000 per year

Company : Apple

Location : Remote Us


Posted: Sep 21, 2021
Weekly Hours: 40
Role Number:200289156
Home Office: Yes
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! AppleCare Business and Education (B&E) Senior Specialists support AppleCare Advisors and customers, as well as support the AppleCare business in achieving business goals and objectives. When supporting Apple customers, Senior Specialists are the voice of Apple, providing extraordinary customer service, troubleshooting, and support. They represent Apple, embody our values, and are a reflection of the best in the world around us. Supporting our Advisors, Senior Specialists utilize their expertise and knowledge to provide mentorship and support. For the AppleCare business, they provide flexible services, support, insights, and valuable feedback to help the business improve Advisor performance.

Key Qualifications

  • Minimum of 9 months of Tier 2 Business & Education Advisor experience
  • Deep knowledge and ability to troubleshoot and resolve issues on OS X, OS X Server, Airport, OS X Server, RAID, Xsan, and iOS devices
  • Strong time management and multitasking abilities
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Demonstrated abilities and interest in coaching and mentoring peers
  • Able to effectively tailor communication and style to differing audiences
  • Self-starter and able to work independently in a fast-paced, constantly changing environment
  • Flourishes with a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize, prioritize with consistent follow through and ability to deliver assigned work on time
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Advanced judgment and structured problem solving methodologies
  • Knowledge of macOS, iOS and iCloud technologies
  • Knowledge of Mobile Device Management and deployment of Apple products in an enterprise environment

Education & Experience

Additional Requirements

  • Flexibility to work between the hours of 6:00 a.m. Central and 9:00 p.m. Central including weekends and holidays, with the possibility to flex up or down hours depending on business needs.
  • If you are a Colorado resident, this is for you:
  • At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Senior Specialist – Business & Education Advisor starts at a minimum hourly rate of $22.88. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
  • We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
  • Note: Apple benefits programs are subject to eligibility requirements.

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