Job Responsibilities : Call Center Representative ( Patient Financial Svcs ) REMOTE
Salary : $13 per hour
Company : Essentia Health
Location : Remote US
In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquires. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.
This position requires knowledge in handling cash payments, self-pay collections and exceptional customer service skills. Utilizing a variety of office equipment including computer and software applications, printer, FAX, copier, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task
Work Experience: Minimum of 2 years of experience in Call Center, Collections, Billing and/or Health Care. Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.