Best Buy Jobs Near Me | 2021 Customer Care Agent

Job Responsibilities : Customer Care Agent, Large Product Fulfillment – REMOTE

Salary : $14 per hour

Company : Best Buy

Location : Remote US

Agents interact daily with retail stores, field support and external customers. Agents are expected to operate with a high degree of autonomy and decision making.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Researches and resolves delivery and installation issues for Home Theater and Appliance products and services such as damage, scheduling and other product issues/problems.
  • Partners with relevant business partners to resolve escalated situations and de-escalate high pressure situations.
  • Captures clear, concise, and timely records for all interactions and order modifications in their respective systems.
  • Provides feedback to leadership team and business partners to facilitate continuous improvement in operational effectiveness and the customer experience.

Basic Qualifications
  • 1 year of experience in the Services, Merchant or Retail space

Preferred Qualifications
  • 2 years of experience in the Services, Merchant or Retail space

Click Here : Apply Now