Job Responsibilities : Customer Technical Support Representative
Salary : $16.77 – $18.66 an hour
Company : AT&T
Location : Temporarily remote US
As a Customer Technical Support Representative you’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. You’ll be a part of an award-winning team that passionately cares about customers, and your expert recommendations will help them get the most out of the technology they love.
What does it take to deliver best-in-class service and technology?
- Excellent communication skills, professionalism and a desire to close the deal on sales.
- You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades.
- While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals.
- Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.
Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
- AT&T internet & fiber
- AT&T phone (formerly U-verse Voice)
- DIRECTV (including Free HBO & NFL Sunday Ticket) and U-verse TV
Career possibilities are limitless with AT&T.. If you’re 18 years or older, let’s talk.
- Classroom training
- On-the-job training
- On-line training
SPECIAL JOB REQUIREMENTS:
- Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One-year customer service work experience preferred. Excellent communication and computer skills.