At Home Customer Service Jobs (Customer Support Specialist) 2021

As a Remote Sales and Service Representative, you will be responsible for:

• Identifies, reports and escalates service gaps (through SharePoint surveys or other available venues), consumer complaints, and issues related to consumer safety, product quality, and technology, including those posted in various social media consumer outlets and specialty marketplaces.
• Accurately resolves customer-impacting issues independently and within the first contact as is reasonably possible, and avoids the creation of unnecessary Magic tickets, re-work, consultations, and interaction transfers.
• Utilizes employee training materials, SOP’s (standard operating procedures), charts, SharePoint, and any other supplemental resources and documentation necessary to serve the customer comprehensively, accurately, and independently.
• Increases AOV and sales conversion by “Saving the Sale”, offering up/cross-sells, wrap-ups, and through other sales enhancement programs.

• Meets attendance, efficiency, productivity, adherence, and contact quality goals and standards to include wrap-up %, email capture %, average talk (ATT), and after-call-work (ACW) time.

Position Requirements

• Be at least 18 years of age.
• Must pass a criminal background check.
• Be available and flexible for a shift during the hours of operation.
• Strong organizational and time management skills
• Basic computer skills and knowledge in Google Apps (google sheets, Docs, Drive, Chat, & Gmail) Preferred
• Previous customer service/sales experience preferred
• Contact center or retail experience is preferred
• Must pass typing, customer service, and a basic computer literacy assessment

Work at Home Requirements:

• Stable high speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset